Everything you need to know
Find answers, helpful tips, and all the essential details you need to prepare for your first class, from booking to arrival.
How Booking Works
Booking is simple.
Choose a class time
Reserve your spot
Arrive a few minutes early
We provide all equipment including weights, mats and a range of exercise props.
Classes run all day and all fitness levels are welcome.
Follow the guided movements on screen and move at your pace.
Tips for First Time Visitors
- Bring a towel and a bottle of water.
- Wear comfortable activewear.
- Arrive fifteen minutes early so we can welcome you.
- Infrared heat helps your body warm up faster and move with ease.
- Every session is guided so you can go at your own pace.
We are located on Level 2 of the Oasis Shopping Centre in Broadbeach, two levels directly above Woolworths. If you are driving, enter via the Charles Avenue car park and follow the ramp to Level 2, the yellow level, where you can park and walk straight into the centre.
Frequently asked questions
How does infrared heat help during classes?
Infrared heat helps your body warm up more quickly, allowing you to move with greater ease and comfort throughout the session.
Are classes suitable for all fitness levels?
Yes. Every session is fully guided, so you can move at your own pace and modify as needed based on how your body feels.
Where are you located and how do I get there?
We’re located on Level 2 of the Oasis Shopping Centre in Broadbeach, two levels directly above Woolworths.If you’re driving, enter via the Charles Avenue car park, follow the ramp to Level 2 (the yellow level), park, and walk straight into the centre.
What to Bring for Class
Please bring a water bottle and a towel. Please note that you must have a towel to do the class. We have towels for purchase at reception if you fail to bring one.
What do I wear to class?
Anything you’re comfortable moving and sweating in. Think flexible, breathable, and non-restrictive.
Do I need to bring my own mat?
Nope. We’ll have one ready for you.
Do I need to wear shoes?
Barefoot is best. Grip socks are welcome but not required.
Can beginners join?
100%. Our classes are designed to meet you where you’re at. No experience needed.
How early should I arrive?
How do I book a class?
Simply choose a class time that suits you, reserve your spot online, and arrive a few minutes early to get set up before class begins.
What should I expect when I arrive?
All equipment is provided, including weights, mats, and exercise props. Classes run throughout the day and are suitable for all fitness levels. Just follow the guided movements on screen and move at your own pace.
How do I join Balance360?
Hit Book Now, choose your subscription, follow the prompts, and you’re in. Easy.
Do I need to book in advance?
Yes. All classes are by booking. Use the calendar in the booking section to reserve your spot.
Do you offer class packs?
Yes, class packs are available please check the Membership page under casual visits for details.
Can I bring a friend?
Absolutely. Just make sure they sign up and book into the same session as you.
Pausing
You can pause for 7 or more days and a maximum of 5 weeks and 35 days a year. You can only do 4 pauses per year. Just send us an email broadbeach@balance360.net.au
Are bookings essential?
Bookings are highly recommended. If you show up at the studio without a pre-booking we cannot guarantee you a spot in the class.
Is it possible to join in if I’m late for the class?
No, sorry. Late entry is not permitted. The studio doors will open 15 minutes before the class starts to give our team time to clean properly and do any prep before classes. For security reasons, the door to the studio is locked at the beginning of each class and we don’t always have staff working at the desk. Please check-in at reception before each class and allow plenty of time to get yourself ready for your class.
Can my child practice at the studio?
Children aged between 13-15 years old are welcome to attend class if accompanied by a parent/guardian at all times. Children from 16-18 years old can attend a class on their own but please keep in mind that supervision is not provided. We highly recommend that all children and minors arrive early for their first class for a brief consultation with one of our staff members.
Can I practice when I’m sick?
No. Give your body a rest and prevent spreading infection by refraining from practice when you have a cold, flu or other sickness.
Balance360 Studio Etiquette Policy
At Balance360, we are committed to creating a respectful, supportive and immersive experience for every member in every class.
To ensure all participants can fully enjoy their session, we kindly ask members to observe the following studio etiquette:
- Please remain in the studio for the full duration of the class, including the warm down and final stretch.
- Packing away props, wiping down mats, or leaving the studio before the class has concluded can be distracting to both fellow members and instructors.
- We encourage all members to be respectful of the shared studio environment and the experience of others around them.
- Once the instructor has officially concluded the session, members are welcome to quietly pack away equipment and exit the studio.
We understand that emergencies and unexpected situations can arise. If you do need to leave early due to an urgent matter, we appreciate your consideration and discretion when exiting.
Thank you for helping us maintain the positive and respectful studio culture that makes Balance360 such a special community.
Booking Information
Bookings are essential in order to secure your spot. Please keep in mind, we cannot guarantee you will get a spot if you show up without a booking.
Class Booking and Cancellation Policy
Booking opens 7 days prior to class.
- Please arrive 10 minutes before your class to check in, store your belongings, and settle in for class. Late entry is not permitted. For security reasons, the door to the studio will be locked at the beginning of each class.
- Balance60 has a strict 2 hour cancellation window. We understand that life can be unpredictable which is why our 2 hour window is in place to give you plenty of time to make changes to your booking or cancel if you are not able to make it.
- Cancellations within 2 hours prior to class will automatically incur a $15 Late Cancellation fee, with the exception of 5 and 10 class pass holders who will lose a class.
- If you simply do not show for your booking you will be automatically charged a $25 No-show fee. Please ensure you check in with your teacher on arrival to avoid being marked as absent.
- All class cancellations must be made via your Account either via the app or online. We do not accept class cancellations via email/support chat unless you are experiencing technical difficulties, in which case please contact via email at broadbeach@balance360.net.au
- The Late fee and No-show fee are non-refundable.
What is infrared heat?
Infrared gently heats your body from within. No harsh air, just a warm, energising environment that supports movement and recovery.
Is infrared safe?
Yes. It’s safe, non-invasive, and widely used for health and therapeutic benefits.
What are the benefits?
- Amplified calorie burn
- Deeper detox
- Pain relief
- Improved flexibility
- Better sleep
- Enhanced circulation
- Faster recovery
- Boosted cardiovascular health
- More energy and long-term body confidence
How often should I attend?
Three times a week is the sweet spot for sustainable results and steady progress.
Can I do Balance360 if I’m pregnant?
Because infrared raises your core temperature, we don’t recommend training while pregnant. Always consult your GP.
What’s your cleaning protocol?
Our studio is cleaned between every class, with daily and weekly deep cleans to keep things fresh. Sanitiser and wipes are always available.
What cleaning products do you use?
We use high-grade solutions that are effective, safe, and suitable for shared fitness environments.
What about air quality?
We use air purification to support clean airflow and reduce airborne particles in class.
What if I test positive for COVID-19?
Please let us know as soon as possible so we can notify those who may have been exposed and follow health guidance.